Terms & Conditions

1. Detailed description of goods and services

House Of Ameera is a business in the jewellery, diamonds and watches industry that supplies exclusive time pieces, hand crafted and custom made jewellery and cut diamonds.

You agree and acknowledge that House Of Ameera is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that House Of Ameera is entitled to provide services to you through subsidiaries or affiliated entities.


2. Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 10 days and delivery confirmed by way of email, using order id as reference.

Listed price of Items does not include delivery and the delivery cost will be displayed at checkout. Delivery time will take place between 2 to 7 days. Delivery cost is not refundable. Goods are despatched in sealed packaging and should be received in the same manner. Please ensure that when receiving delivery of your purchase, it is sealed.

Subject to these Terms, The Delivery Service Provider agrees to receive and arrange for the provision of the Service to the Consignee in accordance with the information on The Delivery Service Provider’s Waybill or return of the Shipment to the Customer (or its nominee) when the Shipment was not delivered to the Consignee.
Any instruction from the Customer to The Delivery Service Provider and/or a TPA to provide the Service shall be on a The Delivery Service Provider Waybill, duly completed and tendered with the Shipment.
Unless otherwise agreed in writing and signed by The Delivery Service Provider, no other instructions, whether verbal or written shall be binding on The Delivery Service Provider or any TPA.
A Shipment under these Terms shall be deemed to have been received into The Delivery Service Provider or any TPA’s possession only upon –
the Shipment being received into The Delivery Service Provider or the TPA’s physical possession; and
receipt acknowledging acceptance being issued by The Delivery Service Provider or the TPA and furnished to the Customer by an expressly authorized The Delivery Service Provider and/or TPA Personnel.
The Customer is responsible for ensuring that the person furnishing such receipt is expressly authorized to do so by The Delivery Service Provider or the TPA.
Delivery to the Consignee, or, on a Shipment returned to the Customer (or its nominee), shall be conclusively evidenced by a signed receipt being given therefore by the Consignee or the Customer.
A POD shall be conclusive proof that the Shipment was delivered in accordance with these Terms, in good order and condition, in an intact form, without any Loss and shall further constitute final and absolute release of all undertakings, obligations and liabilities of The Delivery Service Provider and/or any TPA.

Goods will only be delivered once funds are paid in full and cleared.

3. Returns & Refund Policy

The provision of goods and services by House Of Ameera is subject to availability. In cases of unavailability, House Of Ameera will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

All House Of Ameera supplied watches carry a 1 year HOA warranty.

Due to the nature of our products, House Of Ameera will not refund or exchange any goods.  Delivery cost of items purchased will still be the responsibility of the customer, and we will not refund delivery cost.


4. Customer Privacy Policy

House Of Ameera shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personalinformation” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

House Of Ameera demonstrates its commitment to our customers' privacy by providing this statement. We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust. House Of Ameera will never violate that trust. House Of Ameera Will Not Sell Your Personal Information. House Of Ameera keeps all your information confidential. House Of Ameera Will Not Sell/Disclose Your Corporate Information. We

hold all Confidential Information disclosed to it by all clients in strict confidence and not disclose such Confidential Information to third parties - Unless Required By Law; take all reasonable measures to protect the confidentiality of and avoid disclosure or use of Confidential Information in order to prevent it from falling into the public domain or the possession of persons other than those persons authorized to any such information.


5. Payment Options Accepted

Payments may be made via Visa, Mastercard, Diners or American Axpress Cards or by bank transfer into the House Of ameera bank account, the details of which will be provided on request.


6. Card Acquiring and Security

Card transactions will be acquired fot House Of Ameera via Paygate (Pty) Ltd whao are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and co Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


7. Customer Details Separate from Card Details

Customer details will be stored by House Of Ameera separately from details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.ppaygate.co.za.


8. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


9. Responsibilty

House Of Ameera takes responsibility for all aspects relating to the transaction including sale of goods and services sold on the website, customer service and support, dispute resolution and delivery of goods.


10. Country of Domicile

This website is governed by the laws of South Africa and House Of Ameera chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Shop U06, Michelangelo Towers Mall, 8 Maude Street, Sandton.


11. Variation

House Of Ameera may, in its sole discretion. Change this agreement or any part thereof at any time without notice.


12. Company Information

This website is run by House Of Ameera (Pty) Ltd based in South Africa trading as House Of Ameera and with registration number                  and                      (Dirsctors/Members/Owners).


13. House Of Ameera Contact Details

Email: info@houseofameera.co.za – Telephone: 011 326 8176


14. Acceptance of our Terms

By visiting the website House Of Ameera, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to House Of Ameera, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of House Of Ameera. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and House Of Ameera and that your use of House Of Ameera shall indicate your conclusive acceptance of this agreement.


15. Proprietary Rights

You acknowledge and agree that House Of Ameera may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. House Of Ameera authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.


16. Limitation of Liability

You understand and agree that House Of Ameera and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not House Of Ameera has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of House Of Ameera is limited to the greatest extent permitted by law.


17. External Content

House Of Ameera may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that House Of Ameera is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.


18. Entire Agreement

You understand and agree that the above Terms constitute the entire general agreement between you and House Of Ameera. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.


19. Changes to the Terms

House Of Ameera reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of House Of Ameera after any changes to Terms will signify your agreement to be bound by them.